The Deputy for Cooperative Governance and Traditional Affairs Minister, honourable Andries Nel undertook an unannounced visit to Watloo Licensing Testing Centre in Pretoria on 26 April 2017 as part of Back to Basics programme approach.
The Back to Basics approach emphasises the importance of service delivery and putting people first. It is through this approach that government intends to change lives of South Africans for the better.
The recent visit by the deputy Minister to Watloo Testing Station has assisted him to experience the challenges and frustrations that communities go through daily trying to get access to services. Some are frustrated by long lines and eventually not being assisted.
“Speaking in Pretoria after the visit to Watloo Testing station, Deputy Minister Nel indicated that the frontline service delivery monitoring is an important element in the process of delivering services to our communities across the country”. Monitoring and evaluation of frontline service delivery allows government to monitor and evaluate service delivery on the ground. The results of such visits are able to assist in improving services to communities.
This visit followed the one done some few years ago by the Department of Planning, Monitoring and Evaluation (DPME). To this effect, the Deputy Minister was later joined during the visit by a team from DPME.
Even though the visit discovered some of the positive improvements as compared to the visit that was done previously as follows, it was clear that there is still room for improvement. The queue system, even though monitored by the Supervisor and Security Officer, it still requires more attention to ensure that people don’t wait for a long time as is the case now. The Deputy Minister also addressed negative issues emanating from his observations with the Head of the Centre and made suggestions to improve the systems.
Following this visit, the Deputy Minister indicated that at an appropriate time he will convene a meeting with the leadership of the City of Tshwane to discuss his findings and suggestions of how to improve service delivery.
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